1.The legal framework

According to the Emergency Ordinance no. 34/2014 on consumer rights in distance contracts:

The individual consumer has the right to withdraw from this contract without having to justify the decision to withdraw and without incurring any costs other than those stipulated in art.13 paragraph (3) and art.14 of OUG no.34 / 2014, within 14 days of the day of physical possession of the product. Return costs are borne by the consumer.

The returned product must be in the same condition as it was delivered (in original packaging with all accessories, intact labels and accompanying documents). Products with physical alterations, kicks, scratches, scratches, shocks, excessive use and / or unauthorized interventions, etc. are not accepted for return.

According to the Ordinance no. 34/2014 on the legal regime of distance and off-premises contracts (art. 2, point 8), the policy of renouncing the purchase and return of products within 14 calendar days applies only to natural persons.

 Withdrawal within 14 days may only be applied to products ordered online or by telephone and delivered by courier company. The products purchased from Tapako Industry can not be considered to be the subject of a distance contract. In the same category are the products that were delivered by own staff of SC Tapako Industry SRL.

 Mentions of possible product integrity issues are made at the time of delivery to courier company agent, refusal to accept and payment of the package. Any further complaints about these issues are void.

 If the product you are receiving has an aesthetic defect, it must be notified in writing in max. 24 hours after product delivery, at office@topomag.ro, together with 2 representative pictures illustrating the defect. Only written requests will be considered. Product replacement will be done if the package is complete, just as when delivered or lifted.

 We reserve the right to refuse product return in the case of repeated returns, exceeding the buy-back and product return period, failure to meet the buy-back and return terms or non-acceptance of courier.



According to the provisions of art. 16 of GO 34/2014, no contracts can be denied regarding the supply of the following categories of products:

Products that show physical changes, strokes, scratches, scratches, shocks (unmarked as aesthetic defects within the first 48 hours of receiving the product);

Products that do not meet the terms of the warranty certificate

Products made on special orders (SPECIAL ORDER is defined as the list of products ordered by the Beneficiary and not in the Supplier's usual stock but which can be delivered on a firm order and payment of an advance, in terms agreed by the parties The supplier will inform the Beneficiary if one or more of the products ordered is the Special Order.)

Discontinued products in case of purchase of several pieces (over 2)

Products received gift to other products, except on condition of a new purchase.


     3. Exercise of the right of withdrawal

 In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract using an unqualified statement of any kind (email, letter).

In order to comply with the withdrawal deadline, it is sufficient to send the notice on the exercise of the right of withdrawal before the withdrawal period (14 working days)

 The consumer informs SC Tapako Industry SRL of the decision to withdraw from the contract by sending an email to the return address @ topomag with the request to renounce the purchase of products, the order from the date ____

Only written requests will be considered.

The application will specify:

- date of issue of the order;

- buyer data: first and last name, email address used to place your order online, contact mobile phone

- invoice number and date of issue of the invoice proving the purchase of the product / products;

- the reasons / reasons which led to the application of the Product Return Procedure (optional).


This email will contain copies of the following documents: copy of the fiscal invoice, copy of the warranty certificate, AWB.

The waiver request will only be approved and registered if the above mentioned data are correct and complete and if it complies with the mandatory application conditions.


     4. Product Return and Acceptance Return / Acceptance (s) in case of unilateral termination of the distance contract

The address to which the Customer will send the Products is the following: Ion Voinescu, no. 20, Sector 3, Bucharest. The direct costs of returning the Products will be borne by the Customer.

 After the arrival of the product (s) at SC Tapako Industry SRL, qualified personnel will verify and find out whether the buy-out procedure applies to these products. The verification and determination is made on the basis of the buyer's buy-out request and the mandatory terms of application (see Exercise of the Right of Withdrawal)

 The final results found will be communicated to the buyer by e-mail within 48 hours of receipt of the product (s), also referring to the special taxes applied, if applicable, in the product return process (e.) (See paragraph - Special Costs and Fees for Return Product)


Based on the results communicated, the buyer is obligated by e-mail to provide the acceptance or observations regarding the ones mentioned in the communicated results in order to continue the process of renouncing the buy and return of the product (s).

 Special costs and fees for waiver

 Costs incurred by the buyer:

 Return and courier shipping costs for the product in which the buyer quits purchase within 14 days of receiving the product. (Article 14, paragraph 2)


If the Returned Products show signs of deterioration as a result of Customer's use, SC Tapako Industry SRL will have the right to repay to the Customer only part of the value paid for the purchase of the Product in accordance with the provisions of the table below, unpaid price representing the consideration agreed by the parties as indemnity due to SC Tapako Industry for the damage suffered as a result of Product deterioration. The evaluation of the Products returned will be made by qualified persons who will draw up a record of the Product at the time of its receipt.


The consumer is only responsible for diminishing the value of the products resulting from their handling, different from what is required to determine the nature, characteristics and functioning of the products. According to Directive 2011/83 / EU, point 47: in order to determine the nature, characteristics and mode of operation of the goods, the consumer should handle and inspect them in the same way that they would be allowed to do so in a shop.

For products purchased in installments, with or without interest, a fee of 3% is charged.
For products purchased by card payment at our headquarters, a fee of 1.5% is charged.


Product category returned

The amount refunded by Tapako Industry (% of the amount paid for the purchase of the Product).

Product category returned

The amount refunded by Tapako Industry (% of the amount paid for the purchase of the Product)

Category A: complete, unused, intact seal

Category B: complete, undesigned product, unsealed accessories, no protective foils, easy wear marks

Category C: signs of deterioration due to use (scratches, etc.), used accessories

GNSS Receiver




Total Stations




Laser Equipment








Costs incurred by the seller:


Product not in compliance with the seller's specifications.

Product not meeting the specifications specified in the buyer's order.

 Inoperative product in the first 48 hours of reception or parcels that show damage to the reception.

Note (if malfunction is reported within 48 hours of reception)


     5. Refund of amounts

 Refunds will be made within 14 days of receipt of the product, to the extent that the customer transmits the information required to make the payment. The repayment of the amounts due will be made using the same payment method used by the client for the initial transaction. If payment for courier delivery has been made in cash, the return of money will be made by bank transfer to the Iban account communicated by the customer. The bank account must be in lei.


Tapako Industry will not be liable to the Customer for indirect damages (eg, unrealized benefit, loss of profit or loss of business opportunities).